| Domain 6.0 Troubleshooting |
This domain requires the basic knowledge and skills to identify, inspect and
diagnose problems in the Linux operating system, and apply remedies using
common commands and utilities.
6.1
Identify and locate the problem by determining whether the problem is
hardware, operating systems, application software, configuration or the user
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6.2
Describe troubleshooting best practices (ie methodology)
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6.3
Examine and edito configuration files based on symptoms of a problem using
systems utilities |
6.4
Examine, start, and stop processes based on the signs and symptoms of a
problem
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6.5
Use system status tools to examine system resources and statuses (eg fsck,
setserial)
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6.6
Use systems boot disk(s) and root disk on workstation and sserver to
diagnose and rescue file system |
6.7
Inspect and determine cause of errors from system log files
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6.8
Use disk utilities to solve file system problems (eg mount, umount) |
6.9
Resolve problems based on user feeback (eg rights, unable to login to
system, unable to print, unable to receive or transmit mail) |
6.10
Recognize common errors (eg package dependencies, library errors, version
conflicts)
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6.11
Take appropriate action on boot errors (eg LILO, bootstrap)
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6.12
Identify backup and restore errors
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6.13
Identify application failure on server (eg Web page, telnet, ftp, pop3,
SNMP)
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6.14
Identify andj use trouble shooting commands (eg locate, find, grep, ?, <, >, >>, cat, tail)
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6.15
Locate troubleshooting resources and update as allowable (eg Web, man
pages, howtos, infopages LUGs)
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