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LC2000 Series Laptop Support Options

LC2530 Linux Laptop

Each LC2000 series Linux laptop comes with a standard one year warranty. This warranty includes the hardware and device drivers related issues (directly related to the hardware shipped by LinuxCertified). Customers pay for shipping costs to LinuxCertified depot. We pay return shipping costs (UPS or FedEx Ground).

Warranty Extension: You can extend the warranty on your laptop at the time of purchase to a maximum of three years. Note that the laptop battery is not covered under extended warranty.

Software Configuration Support: Configuration of your system in your environment is not covered under Warranty plans. If you are relatively new to Linux, please consider buying our Software Configuration Support package. This package is $250 (for up to six months of configuration support). You can get further support on an hourly basis.

Premium Warranty Upgrade: If your laptop is going to be used for mission-critical purposes, consider upgrading your warranty to Premium level, which provides you following benefits:
  • Higher priority resolution of issues
  • By Air return shipment (2nd day delivery)
Platinum Service Upgrade:  Offered in select geographies.
  • On-site service (includes pick-up and delivery) - A technician will be sent to the location of the laptop to fix any hardware or device driver related issue.
  • Two day (work week) response time - A technician will work on the faulty system within two days of notification of the fault
  • Advance replacement of chassis - If laptop cannot be repaired in its current chassis in a reasonable time, a replacement chassis will be provided (with disks moved over from faulty chassis)

Note: As with base warranty, the upgraded services are limited to hardware and device drivers related issues. These services does not include applications running on the laptop.


For information and purchase call: 1 877 800 6873
 

 


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