Return policy on items purchased:
Please call us for RMA number for any Returns.
No refunds are accepted for Courseware and CDs.
Please return the item with a statement as to why
the item has been returned (wrong item shipped, damaged item, etc.).
If the wrong item has been shipped, the correct
item will be shipped to you as soon as the item is received back here.
If the item has been damaged, an insurance claim needs to be filed with the carrier and once the claim is accepted a substitute item
will be shipped to you.
For permanent returns, a credit will be issued
when the item is received back here for the amount that the item sold
for MINUS THE SHIPPING COST. All opened boxed products returned for
credit are subject to a 15% restocking fee. No returns or exchanges on
It is your responsibility to ensure that the item
returns back to us. No refund will be made until the item is received.
Dead pixel policy: In line with industry standards
LinuxCertified maintains a fair policy regarding dead/bad pixels. E.g.
this is an excerpt from Apple's website:
"With the millions of subpixels on a display, it
is quite possible to have a low number of faulty transistors on an LCD.
Therefore, a certain number of subpixel anomalies is considered
acceptable. Rejecting all but perfect LCD panels would significantly
increase the retail price for products using LCD displays."
In general we assume a LCD to be acceptable as
long as it has four or less bad pixels. Individual cases can certainly
be reviewed, e.g. if all of these bad pixels are clustered right at the
center of the screen.
For customers outside USA: Returns will be charged
a $50 customs-handling fee.
Special note for customers buying laptops with
Windows XP (e.g. dual boot configuration): If you need to return
the laptop for any reason, we cannot take a return of Windows XP.
Please keep the OS CD and the key sticker. This is because of the
licensing constraints placed by Windows XP.
Linux Distribution: Unless specifically
mentioned, all Linux laptops will ship with downloaded/copied CDs
version of the Linux distribution.
Support: The support for laptops is
limited to hardware and drivers of core hardware components. Although,
in general, we do help out customers with Linux configuration issues,
we will restrict the number of such incidents that we support. We only
support drivers with default distribution kernels.
Repaired units may require re-loading of original
factory software. It is recommended that customers back-up any
important data before sending in unit for repair.
LinuxCertified reserves the right to replace any
product with a comparable model in lieu of repairing the defective
unit. This decision is solely at the discretion of LinuxCertified.
We ship repaired units using UPS or Fedex Ground.
If expedited shipment is needed, customer will need to pay the
difference in cost.
For customers outside USA: While LinuxCertified
will pay for shipping charges for returning the reparied systems, you
will be responsible for any customs or brokerage fees incurred in the