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Terms and Conditions

All LinuxCertified laptops, bought online, over phone or through a reseller are subject to following terms and conditions.

By accepting these Terms and Conditions while placing your order, you ("Customer") agree to be bound by the terms and conditions listed below. You and LinuxCertified, Inc. agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and LinuxCertified, Inc. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with LinuxCertified, Inc.

All advertised prices are in U.S. dollars and, unless otherwise noted, exclude shipping, handling and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. LinuxCertified, Inc is not responsible for pricing, typographical or other errors in any offer by LinuxCertified, Inc and we reserve the unilateral right to cancel any orders resulting from such errors.

Taxes: Unless otherwise indicated on the invoice, you are responsible for paying all taxes, Import duties, clearance and other charges associated with your order.

Applicable Law & Not for Resale: You agree and represent that you are buying the products governed by this Agreement for your own use and not for resale.

Export: You acknowledge that the purchased goods licensed or sold under this agreement, and the transaction contemplated by this agreement, which may include technology and software, are subject to the customs and export control laws and regulations of the United States, and may also be subject to the customs and export laws and regulations of the country in which the products are received. Further, under United States law, the goods shipped pursuant to this Agreement may not be sold, leased, or otherwise transferred to restricted countries or utilized by restricted end-users or an end-user engaged in activities related to weapons of mass destruction, including activities related to the design, development production or use of nuclear weapons, materials, facilities, missiles or the support of missile projects, and chemical or biological weapons.

LinuxCertified, Inc has not tested product for use in high-risk activities including any life sustaining, chemical, or mission critical use. LinuxCertified, Inc will not have any LIABILITY for any damage arising from the use of the product in any high risk activity. including  Aircraft Navigation, or Communication Systems, Medical or Life Support Systems.

Governing Law: This Agreement and any sales hereunder shall be governed by and construed in accordance with the laws of the State of California. Any litigation under this agreement shall be resolved in the trial courts of Santa Clara County, State of California, which shall have exclusive jurisdiction on this matter.

Return policy on items purchased:

For Courseware, CDs, and training classes: http://www.linuxcertified.com/fine_print.html

For Laptops:

Please return the item with a statement as to why the item has been returned (wrong item shipped, damaged item, etc.).

If the wrong item has been shipped, the correct item will be shipped to you as soon as the item is received back at LinuxCertified.

If the item has been damaged, a substitute item will be shipped to you.

For permanent returns, a credit will be issued when the item is received back for the amount that the item sold was for MINUS THE SHIPPING COST. All products returned for credit are subject to a 15% restocking fee before credit is issued. No returns or exchanges on opened software. No returns or exchanges on physically damaged products. In no circumstance, will a return for credit will be accepted after 15 days of shipping of a product.

It is your responsibility to ensure that the item returns back to us. No refund will be made until the item is received.

Special note for customers buying laptops with Windows XP or Windows 7 (e.g. dual boot configuration): If you need to return the laptop for any reason, we cannot take a return of MS Windows XP or MS Windows 7. Please keep the OS CD and the key sticker. This is because of the licensing constraints placed by Microsoft.

For customers outside USA: Returns will be charged a $50 customs-handling fee.

Order Cancellation policy:

As all the orders are customized orders, once the order is placed we incur irreversible fees and costs therefore all order cancellations Before it has been shipped is subject to a 15% cancellation fee before credit is issued.

For Cancellations once the order has been shipped out please follow our Return Policy.

Dead pixel policy:

In line with industry standards LinuxCertified maintains a fair policy regarding dead/bad pixels. E.g. this is an excerpt from Apple's website:

"With the millions of subpixels on a display, it is quite possible to have a low number of faulty transistors on an LCD. Therefore, a certain number of subpixel anomalies is considered acceptable. Rejecting all but perfect LCD panels would significantly increase the retail price for products using LCD displays."

In general we assume a LCD to be acceptable as long as it has four or less bad pixels. Individual cases can certainly be reviewed, e.g. if all of these bad pixels are clustered right at the center of the screen.

Linux Distribution:

Unless specifically mentioned, all Linux laptops will ship with downloaded/copied CDs version of the Linux distribution.

Support and Limited Warranty:

The support for laptops is limited to hardware and drivers of core hardware components. Although, in general, we do help out customers with Linux configuration issues, we will restrict the number of such incidents that we support. We only support drivers with default distribution kernels. LinuxCertified provides no warranty for the third-party software included with the product or installed by the customer.

It is customers responsibility to figure out whether an external peripheral (e.g. a scanner, printer, camera etc.) will work with Linux and with the specific distribution being sent with their laptop. The only exception to this is if the external peripheral was bought through LinuxCertified, with express written statement of Linux support for that particular peripheral.

Warranty: This Limited Warranty only covers product issues caused by defects in material or workmanship during ordinary consumer use; it does not cover product issues caused by any other reason, including but not limited to product issues due to misuse, mishandling, limitations of technology, or modification of or to any part of the LinuxCertified product. This Limited Warranty is invalid if the factory-applied serial number has been altered or removed from the product. It is your responsibility to inform us of the product issue before the end of your product's warranty period. The product needs to be shipped to us for repair by the last day of your product's warranty period. The warranty does not cover software or data loss occurring during repair or replacement.

Please note that hardware warranty on Lenovo Thinkpads is provided directly by Lenovo. Customers need to communicate with Lenovo on all hardware related issues on Thinkpads.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, LINUXCERTIFIED IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH LINUXCERTIFIED PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.  LINUXCERTIFIED DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.


When you contact us, we will issue a Return Material Authorization (RMA) Number for you to include with your return. A RMA number is valid for 15 days from the day we send it to you. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ground ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

LinuxCertified reserves the right to return freight collect, Products (i) that are not covered by our warranty; or (ii) for which there is no trouble found. Products delivered to LinuxCertified with an expired RMA may be refused and returned to the customer freight collect.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

Repaired units may require re-loading of original factory software. It is recommended that customers back-up any important data before sending in unit for repair.

The warranty period is not extended if we repair or replace a warranted product or any parts.

Laptop battery: Extended warranties on laptops do not include the battery. In general it is very difficult to be deterministic about battery life. Exact same battery model on two units of same laptop model may give completely different results based on use. A reduction in battery life over time is deemed normal. We will replace a battery if the uptime of your laptop drops by more than 50% within first 90 days of use. For rest of the warranty period (limited to one year), a battery will be replaced only if battery life goes below 25% as compared to a new laptop of the same model.

For customers outside USA: In certain cases (if the issue is reported within first 30 days after receiving the laptop) LinuxCertified may pay for shipping charges for returning the repaired systems, but you will be responsible for any customs or brokerage fees incurred in the process.

 





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